Onboarding
We identify every customer before the first transfer: who you are, and for a business, who owns and controls it. Done once, kept current.
Awaiting FINTRAC registration. Remit for good is not yet accepting transfers. Operations begin once our registration as a money services business is complete.
Moving money for other people carries obligations. Here is how we meet them, in plain terms, so you know what to expect before you are asked for anything.
We identify every customer before the first transfer: who you are, and for a business, who owns and controls it. Done once, kept current.
Standard checks for most customers, enhanced checks where the risk is higher, such as a politically exposed person or a higher-risk destination.
Senders and recipients are screened against sanctions and watchlists before the money moves, not after it has gone.
Transfers are reviewed for patterns that do not fit the customer we know, including structuring, unusual corridors and sudden changes in behaviour.
Customer records, transaction records and the reasoning behind decisions are kept for the period the law requires and can be produced on request.
Who did what, when, and on what basis. An audit is far easier to survive when the answer already exists rather than being reconstructed.
Some reports are mandatory and are filed whether or not anything is wrong. Being asked for information does not mean you are suspected of anything.
Transactions at or above the reporting thresholds are reported as required, which is why larger amounts involve more questions.
Where there are reasonable grounds to suspect, a report is filed. We are not permitted to tell you that one has been made.
Risk assessment, policies and training are reviewed on a schedule, not left to drift until something forces the issue.
For you, and for anyone instructing transfers on a business account.
Recent, and in your name. A phone bill or bank statement usually does it.
For larger amounts. Payslip, sale document or account statement.
Family support, tuition, supplier payment. A short answer is enough.
Ask first. It is quicker than having a transfer paused halfway.